Policy
Introduction
When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
This Privacy Policy is meant to help you understand what information we collect, why we collect it, and what you can do to protect your information.
Some key terms are defined as follows, and throughout this document:
WhatsupSeller (“whatsupseller.com”, “WhatsupSeller”, “we”, “us”, or “our”) is the company that collects and processes Personal Data for the purposes described in this Policy.
Personal Data is any information relating to an identified or identifiable natural person (“Data Subject”).
Customer or Client is a legal business entity with whom WhatsupSeller has an agreement to provide the Services.
What is WhatsupSeller?
WhatsupSeller is a WhatsApp Business CRM tool powered by WhatsupSeller.com. This product provides a “Conversation Cloud Platform” integrated with WhatsApp Business, enabling our customers to store, manage, analyze, and transfer messages between their business systems and their customers across various WhatsupSeller-provided and third-party messaging channels (the “Service”).
WhatsupSeller is committed to protecting Personal Data, including data that we use for our own purposes, and that we maintain on behalf of our clients.
Collection and Use of Personal Data
WhatsupSeller collects information, including Personal Data, for the following purposes:
- Providing and managing the Service
- Internal business purposes
- Communicating with you and marketing
- Recruiting and managing personnel
- Collecting payment for the Service
- To understand and improve our Service and Website.
To deliver our services, we collect the user’s name, email address, and phone number and upload these details into our secure servers. These details are used solely to identify users and provide the content they need on the app.
For a better experience, we may require you to provide us with certain personally identifiable information, including but not limited to user names and OAuth2 credentials. The information we request will be retained by us and used as described in this privacy policy.
The app uses third-party services that may collect information used to identify you.
Links to privacy policies of third-party service providers used by WhatsupSeller:
- WhatsApp API, subject to applicable terms and conditions
This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject) or Customer of the Services.
WhatsupSeller Services are not directed to children under 16. If you learn that a child under 16 has provided us with Personal Data without consent, please contact us.
Cloud API
WhatsupSeller sends messages to the Cloud API, where they are stored temporarily before being sent to the WhatsApp platform. Messages are stored only as needed for transmission and are automatically deleted after 30 days.
Providing and Managing the Service
In the course of providing the Service, WhatsupSeller may receive, access, analyze, process, and maintain Personal Data on behalf of our customers.
Our customers determine the types of Personal Data collected and used within the Service, how it will be used and disclosed, and how long it will be stored. For questions about how your Personal Data is used by our customers, please contact them directly.
Your Rights
You may request access to or correction of your Personal Data by contacting us at mail@whatsupseller.com.
How We Protect Personal Data
WhatsupSeller takes data security seriously and uses various measures to protect user data from unauthorized access. For more on our security practices, please refer to our Security Practices document.
Cookie Policy
WhatsupSeller uses cookies and similar technologies to record log data. Cookies are small text files that improve your experience on our website and within our application. For details, refer to our Cookie Policy.
Data Usage and Sharing
WhatsupSeller collects data for analytical insights to improve your experience. We do not share, sell, or distribute personal data to third parties.
User Consent and Transparency
We obtain explicit consent for each requested permission, and your data is used solely to enhance the app experience.
support
Contact Us
If you have any questions or wish to access or update your data, contact the WhatsupSeller Compliance Officer at mail@whatsupseller.com or via our Contact page form.